Frequently Asked Questions
Read the answers to some of the most frequently asked questions we receive. We often update this page with new questions and answers so be sure to check back and discover the answer to any queries you may have. If you can’t find the answer to your question below, please contact us and we will respond promptly.
The turnaround time is completely up to you and your budget. We offer flexible scheduling to meet your deadlines:
For longer documents (over 10,000 words), we may need additional time to ensure quality. Browse our pricing page to see exact turnaround times and rates for each service level.
Yes! We offer flexible payment terms for registered companies and NGOs in Thailand to accommodate your accounting and procurement processes.
Credit terms available:
To set up credit terms, simply contact us with your organization details and accounting department contact information. We’ll coordinate directly with your finance team to establish appropriate billing arrangements that meet your organization’s requirements.
This service is perfect for universities, government agencies, corporations, and NGOs that require formal invoicing and extended payment terms for their procurement processes.
This depends on the amount and complexity of text in your images:
Included in standard pricing:
May require additional quotation:
We evaluate each document individually and will let you know upfront if additional charges apply for image text review. Most documents with standard academic figures and charts are included in the base price.
Standard Proofreading focuses on correcting grammar, spelling, punctuation, and basic formatting. It’s perfect for well-written documents that just need a final polish.
Proofreading & Advanced Editing includes everything in Standard Proofreading plus content flow improvements, style enhancement, citation verification, and structural recommendations. This service is ideal for academic papers, theses, and professional documents requiring comprehensive review.
If you’re unsure which service you need, contact us with a sample of your document and we’ll recommend the best option.
Choose Standard Proofreading if your document is well-written and just needs a final polish for grammar, spelling, and formatting.
Choose Proofreading & Advanced Editing if you want comprehensive improvements to flow, clarity, and academic style.
We recommend Advanced Editing for non-native speakers or writers who want significant improvements. This service includes style enhancement, flow improvements, and terminology consistency that can dramatically improve your document’s quality.
Yes! We edit academic papers, theses, dissertations, research articles, business documents, reports, and more. Our editors are experienced across multiple disciplines and writing styles.
We work with all major style guides including APA, MLA, Chicago, Harvard, and specific journal guidelines. Just let us know your requirements when you submit your document.
We count all words in the document including main text, headings, captions, footnotes, and references. If you prefer references not to be counted, please specify this when submitting your document.
If you’re not completely satisfied, simply highlight sections or add comments to your returned document. We’ll review and amend as needed at no charge.
You’ll receive two versions: one with tracked changes and a clean version ready to use. We only add comments when absolutely necessary to avoid overwhelming you.
If you used AI tools like ChatGPT or other AI writing assistants, Standard Proofreading is typically sufficient. AI-generated content usually has good structure and flow but may need grammar, style, and accuracy polishing.
For students: If you are submitting work to a school or university for a grade, Proofreading Asia can professionally proofread or edit your existing document. However, having academic assignments “ghost-written” (completed by someone other than yourself) violates both our ethics and Thai law.
For businesses and professionals: We focus exclusively on proofreading and editing your existing documents. We do not provide content writing or copywriting services – we help polish and perfect the work you’ve already written to ensure it meets professional standards.
Absolutely. Your privacy and confidentiality are our top priorities:
We understand the sensitive nature of academic and professional documents and treat every submission with the utmost discretion.
Our editors begin work immediately after payment confirmation. We offer convenient payment options:
For customers in Thailand:
For international customers:
Both payment methods are secure, easy to use, and protected by industry-standard encryption.
PayPal is a globally trusted online payment service that allows you to pay securely without sharing your financial information with merchants. Key benefits include:
PayPal is used by millions of businesses worldwide and maintains the highest security standards. Visit PayPal.com to learn more about their services and protections.
Yes, we use industry-leading security measures to protect your information:
Look for the padlock icon in your browser’s address bar when submitting documents or payment information – this confirms our security certificate is active and your connection is protected.
We keep you informed every step of the way with our comprehensive communication system:
Step 1 – Immediate confirmation: You’ll receive an automatic confirmation email as soon as you submit your document.
Step 2 – Quotation: Within 2 hours, we’ll send you a detailed quotation with pricing and turnaround options.
Step 3 – Payment confirmation: Once payment is confirmed, you’ll receive an email with your order details and expected completion date and time.
Step 4 – Delivery: Your completed document is returned via email, followed by a text/Line message and possibly a quick phone call from our staff to confirm you’ve received everything.
Didn’t receive a confirmation email? Check your spam/junk folder first, then contact us immediately. We respond to all inquiries within 2 hours during business hours.
We accept most common document formats:
For best results, submit your document in Microsoft Word format with Track Changes enabled. If you have a different format, contact us and we’ll let you know if we can work with it.
Yes! Every completed project includes:
These certificates are accepted by universities and institutions across Thailand and internationally. Perfect for thesis submissions, academic applications, and professional documentation requirements.
Yes, we specialize in urgent deadlines! Our rush services include:
Need something faster? Contact us directly – we often accommodate same-day requests for shorter documents. Rush orders receive priority scheduling and our most experienced editors.
We work 7 days a week, including weekends and government holidays, to meet your deadlines.
Absolutely! We provide official receipts for all transactions:
Receipts include all necessary details for expense claims, university reimbursements, or tax purposes. Just let us know if you need a hard copy posted to your Thai address when placing your order.
Yes, all our editors are native English speakers with university-level qualifications and extensive editing experience.
Our editing team includes professionals from:
We match editors to your document based on your preferred English variant, subject expertise, and specific requirements. All editors have advanced degrees and extensive experience in academic and professional editing.
Yes! We offer a free 200-word sample editing to demonstrate our quality and help you choose the right service level.
Our free sample includes:
Simply contact us with a 200-word sample from your document, and we’ll return the edited version within 24 hours. This helps you see exactly what to expect from our full service before committing to your entire project.
We handle revision requests on a case-by-case basis to ensure fairness for both our clients and editors:
We always discuss any potential charges with you before proceeding with revision work. Our goal is to ensure you’re completely satisfied with the final result while maintaining fair pricing for the work involved.
Tip: To minimize revision needs, submit your most complete draft possible and clearly communicate any specific requirements upfront.
Yes! Proofreading Asia has been a fully registered company in Thailand since 2010, which means:
Simply let us know when placing your order if you need to apply withholding tax or require specific invoice formatting for your organization’s accounting requirements.
Yes, we offer special faculty discounts! We understand the budget constraints that academic institutions face and want to support educational excellence.
Faculty discount eligibility:
Contact us directly to discuss faculty discount rates and how we can best support your university’s proofreading and editing needs. We’re happy to work with department coordinators to establish convenient billing and service arrangements.
